Jon R. Katzenbach

"In Peak Performance, Jon Katzenbach draws from a study of twenty-five enterprises from a range of industries to show how the best organizations harness and maximize the positive emotional energy of their workforces. Pointing to detailed case studies, he reveals that in spite of dramatic differences in business priorities, marketplace dynamics, and leadership philosophies, every company - whether airline, software producer, or restaurant chain - consistently pursued one or more of five distinct paths in building and sustaining exceptional levels of employee performance."--BOOK JACKET.

Teams at the Top shows how even the strongest and most successful CEO can improve the performance of various leadership groupings by enabling senior executives and next-level leaders to function as real teams as well as single-leader units - all without sacrificing each member's individual leadership capabilities and results. Teams at the Top explains how to recognize when a team effort at the upper management level is preferable and when a working group under single leadership fits best. Then, the book demonstrates how to develop the capability to shift into whichever mode is appropriate to the task at hand, integrating the discipline required for real teams with the discipline needed for executive leadership without compromising one in favor of the other. With stories and examples from well-known companies - including Enron, Ben & Jerry's, Champion, Citicorp, and Mobil - and lessons that are applicable for management groups throughout the organization, this book will help companies of all sizes and in all industries maximize the full potential of their leadership.

"For a change effort to be successful, people throughout the organization need to learn new skills and behaviors. Real Change Leaders tells the story of how this is taking place through the eyes of the people who are making it happen - middle managers on the front lines, responsible for doing things like increasing revenues, developing new products, changing the ways customers are served, and improving financial performance.". "This is a book of immense value for both senior executives and middle managers. For senior managers it shows how companies are tapping this new source of leadership capability and how these lessons can be implemented by their own company. For middle managers, Real Change Leaders shows how to assume a new role, one that will enable them to produce at higher levels and enhance as well as keep their jobs."--BOOK JACKET.

"An all-new exploration of the modern workplace, and how leaders and managers must embrace it for success. Katzenbach and Khan examine how two distinct factions together form the bigger picture for how organizations actually work: the more defined "formal" organization of a company-the management structure, performance metrics, and processes-and the "informal"--The culture, social networks, and ad hoc communities that spring up naturally and can accelerate or hinder how the organization works. With dynamic examples from enterprises around the world, this book takes a timeless organizational approach and creates a powerful paradigm-shifting tool set for applying it. Includes self-assessment guidelines for senior leaders, front-line managers, and individual contributors. Features organizations in business, government, the nonprofit sector, and academia-including the New York City schools system, Aetna, the Marines, United Nations, Orpheus Chamber Orchestra, Home Depot, Bell Canada, and the Houston Police Department. Leading Outside the Lines illustrates how leaders can make the two distinct factions work together to get the best of both."--Publisher description.

This collection of cutting-edge articles will help organizations understand how to build customer loyalty through unique relationship-building strategies such as partnerships, branding, and superlative customer service. - Back cover.

"Your organization's culture can feel like something that has a life of its own; its long-standing, inherited, and seemingly impermeable--in fact, a strong culture is often an obstacle to doing new things or going in new directions. But leaders are the stewards of a company's culture and have the power to shape it. The best leaders know that organizational culture is a fundamental and powerful management tool that can drive positive outcomes. If you read nothing else on building a better organizational culture, read these 10 articles by experts in the field. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you assess the type and current state of your company's culture, communicate change, do things differently, and anticipate and address implementation challenges. This book will inspire you to: determine what type of culture you have; understand the psychology behind your company's social patterns; gather input on what needs to be fixed or initiated; communicate change; do things differently; deal with implementation roadblocks"--