Principled Leadership and Business Diplomacy

"Principled leaders are guided by trust, integrity, values, compassion - and business diplomacy, the use of tact and respect, is the means to achieve principled leadership. London shows how principled leadership and business diplomacy enhance employee and customer loyalty and commitment, elements essential to the survival of any organization in a competitive, global economy. Well illustrated with case studies and exercises, London's book is useful for HR executives, management and organizational development specialists and consultants throughout the public and private sectors."--BOOK JACKET.