Cohen, Steven

Tools for innovators introduces public managers to the tools that today's most innovative leaders are using to bring about change in their organizations. Steven Cohen and William Eimicke distinguish tools for innovation from traditional functional tools such as budgeting, human resource management, and organizational structure. The six key innovation tools they examine are: strategic planning, reengineering, total quality management, benchmarking, performance, measurement and management, team management, and privatization. They show what the innovation tools are all about, how to use them, their costs and benefits, and perhaps most critically, how to use them together - showing how to integrate them into a single framework of management innovation. Concrete case examples of successful innovation efforts drawn from the authors' own experiences provide examples of the challenges managers face as they attempt to innovate. These cases discuss how innovations are introduced and adjusted to the specific needs of real-world situations.

"By adopting Total Quality Management (TQM) strategies, business and industry have learned to work smarter and gain a competitive edge in the new global economy. Now, the same principles of Total Quality Management used in private industry are creating a quiet revolution in the public sector. Government is under constant pressure, the authors remind us, to deliver more services with fewer resources. To improve quality of service, increase productivity, and reduce waste, more and more government managers - from Little Rock to Washington - are turning to TQM." "This book sheds light on applying TQM in the real world of government organizations - showing how to introduce TQM, overcome barriers to change, and make TQM a success story for any government agency. Drawing on extensive research and their own "school-of-hard-knocks" experience implementing TQM in a unit of the U.S. Environmental Protection Agency, Steven Cohen and Ronald Brand present straightforward, practical advice on utilizing TQM in government settings." "Total Quality Management in Government offers case examples that detail what organizational changes need to be made when TQM is introduced in government agencies. The authors discuss TQM successes in specific government agencies - including the U.S. Air Force, the Treasury Department, the Patent and Trademark Office, the New York City Department of Sanitation, and Blount Memorial Hospital in Tennessee - to reveal how the principles of TQM can be put into practice at all levels of government. And they provide selected charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental unit."--Jacket.

Can we grow our world economy and create opportunities for the poor while keeping the planet intact? Can we maintain our vibrant, dynamic lifestyles while ensuring the Earth stays productive and viable? Aimed at students, scholars, and policymakers, Sustainability Management answers these questions in the affirmative, arguing it is possible for environmentally sustainable business practices and policy to foster economic growth and long-term growth.