Results-Driven Manager

As e-mail, instant messaging, and teleconferencing have become ubiquitous in the workplace, the opportunites afforded by face-to-face communication have never been more important. This book helps managers hone their communication skills - both verbal and non-verbal - and achieve astonishing outcomes that benefit themselves and their companies.

This valuable guide offers insights and strategies to make sure your most important people stay motivated, happy, and productive--within your company. Engage your workers. Design appropriate incentive systems. Create an innovative culture. Managers are under increasing pressure to deliver better results, faster. But meeting today's tough challenges requires complete mastery of a full array of management skills, from communicating and coaching to public speaking and managing people.

"Managers who are distracted and frustrated by difficult behavior have less time and energy to devote to their core responsibilities. Dealing with Difficult People will help you boost your ability to work productively with anyone, anywhere. And in the process, you will improve your relationships with customers."--Jacket.